Notice — Draft document. This document has been prepared as a template for review by qualified legal counsel and does not constitute legal advice. It should not be used as a binding legal instrument until reviewed and approved by a licensed attorney.
Refund Policy
This Refund Policy sets out the conditions under which CLOUDPAGE LLC may issue refunds for the Services. The policy of each specific service, where agreed in writing, shall prevail over this Policy.
1. Scope
This Policy applies to the professional IT, cloud, cybersecurity, AI and web design services provided by CLOUDPAGE LLC.
By engaging a service, the Client accepts the terms of this Policy unless the signed agreement provides otherwise.
2. Deposits and Project Advance Payments
Web development projects or custom solutions may require a deposit or advance payment to reserve resources and begin work.
If the Client cancels a project before it starts, the deposit will be fully refunded as long as no irreversible costs have been incurred.
If the project has already started, the deposit is non-refundable unless otherwise agreed, and the Client is responsible for work already performed according to documented progress.
3. Managed Services and Subscriptions
Managed service subscriptions are billed on a recurring basis. The Client may cancel the subscription in accordance with the notice terms agreed (for example, thirty [30] days).
Fees already billed for the current period are not refunded on a pro-rata basis, unless the agreement provides otherwise.
4. Hourly Services
Hourly services are charged for the time actually worked and are non-refundable once delivered.
If the Client believes a service was not delivered as agreed, it must notify us in writing within seven (7) business days of invoicing for review.
5. Procedure to Request a Refund
Refund requests must be submitted in writing to info@cloudpage.us indicating the invoice number, date and reason for the request.
We will evaluate the request within a reasonable time and, where applicable, issue the refund through the same payment method used, unless otherwise agreed.
Approved refunds are typically processed within ten (10) to fifteen (15) business days after approval, subject to financial institution timeframes.
6. Exceptions
No refunds will be made for services already performed and delivered, third-party software licenses, domains, SSL certificates, registration fees and infrastructure costs incurred on the Client's behalf.
Refunds for reasons beyond CLOUDPAGE's reasonable control (for example, Client decisions or Client default) will not be granted.
7. Unauthorized Recurring Charges (Chargebacks)
The Client must resolve any billing discrepancy by contacting CLOUDPAGE directly before initiating a chargeback.
Chargebacks initiated without a legitimate dispute may result in suspension of service and account cancellation, in addition to administrative costs.
8. Contact
For any questions about these documents, write to info@cloudpage.us or call us at +1 (786) 234-6666. [Registered Address of CLOUDPAGE LLC]
This document is a draft prepared for legal review and does not constitute legal advice. Text in square brackets [ ] must be completed or verified by qualified legal counsel before final publication.